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Understanding Customer Behavior | Customer Insight Expert Maurice Allin | AQ's Blog & Grill

http://www.aqblogandgrill.com. 0:49 - What is strategic insight? 2:34 - Buyer experience journey 4:09 - Brand ethnography and customer anthropology 5:10 - Quantitative and qualitative research 8:27 - Becoming a good brander 11:07 - Account planning 13:20 - Leap of faith 14:10 - Future of marketing "Branding is the act of making meaning.” Marketer Maurice Allin speaks with Alan about the anthropology of branding and how a brand is a cultural phenomena. Branding is about the meaning, not the messaging. Brand Ethnography is about understanding Customer/Brand Interaction. Customer Anthropology is about understanding human behaviour in the absence of our brand. Maurice Allin also speaks about the usefulness of qualitative and quantitative marketing tools, the role of both play in creating brand experiences, and how B2B companies can go beyond just being about products by creating a strong brand. Maurice Allin is the Vice President of Strategic Insight at Quarry Integrated Communications, and strives to help marketers be more effective by finding and telling customer stories. He uses multi-modal anthropology based quantitative techniques to create a hypothesis, testing those hypothesis and creating business cases through rigorous quantification. Welcome to AQ's Blog and Grill where each week Alan Quarry dishes up the best in interviews with entrepreneurs from new comers like Mike McCauley who are just making a splash to veterans like Guy Kawasaki there is plenty to learn and discover when it comes to the world of business. Explore branding, marketing and gain fresh insight, strategy and ideas for your business. So why not join us for a little fast food for thought?