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Good Service Is Killing Your Business | Anna Dolce | TEDxDavenport

Business and hospitality expert Anna Dolce delves into the differences between service and hospitality. She urges that “good service” is for dying businesses and as customers we should stop settling for it. This fun and insightful talk reveals the anatomy of hospitality and how hospitality is the single biggest game changer for every organization, family and individual. Anna Dolce is a life and business strategist, restaurant expert, writer and speaker. She traded her Miss Georgia (Europe) crown and national fame for a $40 shot at the American Dream. Anna became a restaurant owner within 2 years of getting her start as a bartender in Brooklyn NY. Anna then led operations of a restaurant group and founded an international business consultancy. Anna now coaches various entrepreneurs on business growth, organizational culture and human optimization. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx