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5 Types Of Customers You'll Meet And How To Handle Them Like A Pro!

Try LiveChat for free 👉 http://bit.ly/3MjlqHg Read more about types of customers 👉 https://bit.ly/3Qx0HQq 📹 Subscribe ➡ https://bit.ly/LiveChat-Subscribe Just like personality tests show us that there are a variety of people with different personalities, the same goes for customers. So today, I will share 5 Types of Customers and How to Approach Them. You can tell if a support team knows its stuff by looking at how they approach different customers. There will be some issues if they work from a single, one-time written script. So, what are the different types of customers you can meet when handling sales cases and how do you approach them? To make it easier, we will segment the different types of customers and put them in your sales funnel. Let’s look at the different types of customers and where they are on the sales funnel. 1️⃣ The lookers At the very top of the sales funnel, we have our lookers. They take their stroll around the park and do their window shopping. They’re honestly just browsing around to see your products or services. 2️⃣ The impulse buyer The impulse buyer is a type of customer who can make a purchase decision instantly, being very impulsive with their purchase decisions, of course, provided that the conditions are right. You see, they don’t need much convincing to make a purchase, however, they want a clear and easy process, the fewer steps involved, the higher the chance that they will buy something from you. 3️⃣ The Discount seekers Even if they like the products or services you offer, that doesn’t mean they will buy it from you at the regular price. They’ll research you and your competitors when you and your competitors provide discounts, how big the discounts are if free shipping is provided, and a whole lot more. It’s become a hobby. 4️⃣ New customer Do not, do not, like, don’t leave a new customer hanging right after they click to purchase. They’ve just bought your product or service, they’re trying it out, they’re learning about it, and for you that means that they have the potential to strengthen your customer base, so you’ve got to retain them for as long as possible and increase their customer lifetime value. To do that, you’ve got to ensure you provide an astonishing post-purchase customer service experience. 5️⃣ Loyal customers They are the type who keep coming back for more. Everyone wants them. Apart from bringing in a large amount of your revenue, they are also your brand advocates, and you need to ensure they are treated with respect, care, and appreciation. Because if you do, then they will recommend your business or product to others for free, sending a stream of new customers your way. And who doesn’t want that? Now you know the 5 types of customers regarding sales, how to approach them, and how to nurture them. Of course, there are many more types of customers. If you’ve met them, feel free to share your experience in the comments. 00:00 Introduction 00:31 Why does understanding customers matter? 01:24 Type 1: The lookers 05:03 Type 2: The impulse buyer 07:38 Type 3: The discount seekers 09:54 Type 4: New customer 12:28 Type 5: Loyal customers 14:24 Outro #customers #customerservice #customersfirst — 📹 Subscribe ➡️ https://bit.ly/LiveChat-Subscribe --- Join us! 👍 Facebook ➡️   / livechat   📸 Instagram ➡️   / livechat   🐦 Twitter ➡️   / livechat   👔 Linkedin ➡️   / livechat   📹 YouTube ➡️    / livechat   🤖 GitHub ➡️ https://github.com/livechat — Hi, great to see you here! :) We are LiveChat, and our mission is to help people and businesses communicate better and fully express themselves. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page), but that’s not the only thing that we do. Let us introduce you to the rest of the LiveChat family: ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase... you'll never guess: it enables you to share knowledge with others easily and quickly. However, it doesn't stop there! You can expand our software functionality with additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. All this to give you the perfect tool to communicate with your customers. Want to learn more? Go to www.livechat.com and join more than 36,000 companies that use LiveChat. PS. We know that’s a lot. We’re pretty proud of that.