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Assessing and Improving Patients’ Experiences During Phone-Based Social Needs Screening & Referral

On June 22, 2023, Anna Steeves-Reece, PhD presented on two related manuscripts from her research on the Accountable Health Communities (AHC) Model in Oregon. The first project was a cross-sectional study on screening mode (in-person vs. remote) as an effect modifier regarding patients’ willingness to accept social needs navigation. The second project was a qualitative study on fostering positive patient experiences during phone-based social needs interventions. Dr Steeves-Reece was joined by Melissa Frangie, Katherin Gómez-Arboleda, and Minnie Kang, three screeners on the AHC demonstration who also served as qualitative analysts. The speakers shared key takeaways for practice and responded to questions from the audience. Anna Steeves-Reece, PhD, MPH, MA is a qualitative and mixed methods health researcher with a background in public health, medical anthropology, and Latin American studies. Her work broadly focuses on health equity, patient-centered care, and community-engaged research.