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1% Better, Every Day | Jeffrey Chang | TEDxNYUShanghai

CIO of Sephora (LVMH) in China Jeffery Chang encouraged the audience to aim to be “1% better, every day.” He shared his insights as to what it takes to succeed in an ever-changing business landscape. Business leaders need to be adaptable and flexible, he said, as well as have a constant awareness of emerging trends. Successful businesses constantly look both inwards and outwards and consider how the organization can change and improve. But despite these difficulties, he added, future business leaders shouldn’t lose hope: “Disruptions can pave the way for innovation,” he shared. Chang also spoke to the importance of accepting feedback and staying adaptive. “In the world ahead, my advice is — stay curious, stay learning, and make ‘be 1% better every day’ a lifelong habit.” CIO of Sephora (LVMH) in China Strives to be a “new breed of technology leader” where Digital & Technology meet with ever-evolving customers, business models, competition landscape, and geo-political complexity. In the last 10 years, Jeffrey has transformed Fortune 500 companies at Sephora, Nike, and Wanda (the largest commercial real-estate operator) in China, built teams, delivered digital and data capabilities, and innovated mobile-first omnichannel strategies. In the first 15 years of his early career, at Tencent, Jeffrey pioneered Tencent’s lifestyle mobile apps internationally; at Microsoft Global HQ, Jeffrey product-designed Microsoft MSN.com, Bing Search, and Windows, and activated the Microsoft cloud solutions for China. Jeffrey is an NYU alumnus (Tisch School of Arts); he and his family enjoy traveling and giving back to the community and charities. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx