Скачать с ютуб Ops Game Changers S01E06: Driving efficiency and business growth with upskilling в хорошем качестве

Ops Game Changers S01E06: Driving efficiency and business growth with upskilling

Ops Game Changers: How Velonetic invested in upskilling employees to increase efficiency, business performance and growth opportunities. You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (  / bvaghela  , CMO at ActiveOps (https://activeops.com/) quizzes his guests on how they went about unlocking significant value, adopting best practices, and experiencing some game changing results. In episode six, we look at how technology can be used to ensure teams have the capacity to continuously learn about new and emerging technology so they can continue to build capabilities. In this episode, we are joined by Nicole Mott, Senior Manager Transformation at Velonetic, to talk about how the company used Decision Intelligence to run their operations effectively, release capacity and with that enable them to do more. Previously referred to as the London Market Joint Ventures, Velonetic represents the joint ventures between DXC Technology, International Underwriting Association, and Lloyd's, that have been operating for over 20 years in the London and Company markets, in both insurance and reinsurance business. Operating in a global, diverse landscape with over 500 employees, Nicole shares how the company underwent a large transformation project to upskill their people to better support their customers (insurance companies). The project enabled Velonetic to expand their services portfolio with specialised highly skilled people that support more complex types of insurance claims. Nicole talks to us about the often underestimated excitement that comes from working in the insurance industry, and why Velonetic are on a mission to encourage more young people to consider it as a career path. Tune in to this fascinating episode to learn more about Velonetic’s experience in the upskilling of their specialists claims and underwriters, to extend portfolio of services and create more opportunities for their employees. Want to learn more about how to radically transform your company through the power of operations? Then don't miss the following episodes and hear more fascinating insights from other leaders in the field of Operations about how they have overcome challenges to drive productivity and boost performance at their enterprises. You can listen and subscribe to ‘Ops Game Changers’ on your preferred podcast platform and also on our YouTube channel, AOTv (   / @aotv7965  . Up your Ops game!