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Awkward Silences

It's our 150th episode! To celebrate, we brought together three thought leaders for a discussion about UX research's future. Erin and Carol are joined by Judd Antin, Dave Hora, and Christiana Lackner, who bring over 40 years of combined experience in UX research, both as practitioners and leaders. This wide-ranging conversation combines our guests' reflections on the trends that brought UX to its current moment with an analysis of what the future holds—and how we can prepare ourselves (and our teams) for it. From strategies on creating more business value for our work to tips for creating stronger cross-functional partnerships, this conversation will equip you with practical steps to future-proof your research practice. Episode Highlights 09:28 - The evolution of the UX research industry 15:48 - Adapting UX methods for team dynamics 21:56 - Balancing our focus between the business and the user 30:45 - The role of UX research in fostering shared understanding 41:18 - Planning strategically and anticipating team needs 47:27 - The promise of AI for user experience professionals About Our Guests Judd Antin is an executive coach, consultant, advisor, writer, and teacher, leveraging his 15 years of experience as a research, design, and product executive at top companies (Meta, Airbnb) and his PhD in Social Psychology & Information Systems from UC Berkeley to help individuals and organizations achieve their goals and overcome their challenges. Dave Hora is the founder of Dave's Research Co. where he helps product teams drive critical initiatives with the right mix of data, insight, and common sense. He began professional research work in 2011, eventually starting the practice as the first research hire at six companies, including PlanGrid and Instacart. Christiana Lackner is a UX research leader and dot connector. She's building research maturity within organizations so that teams involve the right people, ask the right questions, and act on the answers. Resources on the Future of UX -- Read the State of User Research Report: https://www.userinterviews.com/state-... -- Learn how to connect research to revenue: https://www.userinterviews.com/blog/c... -- Do research with impact: https://www.userinterviews.com/blog/t...