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How to Manage Dashboards in ServiceNow

Tired of having to go through tons of records to find the information you need? Asking colleagues about the workload of different teams? Exporting lists to Excel to sort the data the way you need? The ServiceNow dashboard is a board where you can gather reports/statistics, to give you an overview of what’s going on in your company, department or groups. Create interactive reports you can drill down into to see more information. Examples - A manager needs to know the workload of his/her team. He should make himself a dashboard with reports showing him statistics from his whole team. Incident Manager needs to know of open incidents and their lifecycle. Open, resolved, SLA breaches etc. Department Manager wants a good overview of “everything”. Incidents, Problems, Changes, SLA, User experience. Agents want to keep track of their colleagues in the same assignment group or team.