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Check the full tutorial on how to handle guests complaints here: https://www.thewaitersacademy.com/202... Hey waiters, my first book is now available on Amazon. Find it here: https://amzn.to/3w5fnKD How to handle a guest's complaint is a vital part of the restaurant service for every head waiter, supervisor or a manager! In this waiter training video ( Part One) we will explain what it is a complaint and how to differentiate the types of guests and types of complaints! The whole video ( 47min) is available on: www.thewaitersacademy.com Visit the Waiter's Academy website for more free training If you like us and want to support us check our store: https://www.amazon.com/shop/thewaiter... Books to read: (being a waiter and making money is great! Being financially educated is even better! Read!) "Rich dad, poor dad" – Robert Kiyosaki – http://amzn.to/2FDvPsD - one of the books man have to read in his life! Affiliate! TO SUBSCRIBE: / @thewaitersacademy If you are new here, you can probably find our other videos from the new waiter training series very useful: https://www.youtube.com/watch?v=hQZit... – FIRST DAY AT WORK – THINGS TO LEARN https://www.youtube.com/watch?v=Apg-8... – WINE SERVICE – PRESENTING, OPENNING, POURING https://www.youtube.com/watch?v=_RU6N... – THE FIRST 5 THINGS TO LEARN AS A NEW WAITER • How to bus tables. Busser training. R... – HOW TO BUSS TABLES • How to take a food order! Restaurant ... – HOW TO TAKE FOOD ORDER AS A WAITER The Waiter’s Academy on Social Media: https://www.facebook.com/TheWaitersAc... / the_waiters_academy