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The Six Steps in a Successful Tech Support Session: Customer Service Training 101

Click this link to subscribe to this channel - https://www.youtube.com/user/doncrawl... In this customer service training video, IT customer service expert and author Don R. Crawley explains the six steps that are necessary in a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of resolution, using these six steps will ensure that your technical support reflects well on both you and your organization. #customerservice #helpdesk #servicedesk 📺 Learn the six steps in a successful tech support session:    • The Six Steps in a Successful Tech Su...   🎬 Learn seven ways to improve your empathy:    • Seven Ways to Improve Your Empathy   🎬 Here are four magical customer service phrases (What to say in nearly any situation):    • Four Magical Customer Service Phrases...   What is Compassionate Geek? The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/AS.... It's also an online training course on customer service for IT professionals, including IT customer service training videos and more. Learn more at: https://CompassionateGeek.com