Скачать с ютуб Customers Go First - How To Improve CSAT and NPS scores в хорошем качестве

Customers Go First - How To Improve CSAT and NPS scores

CUSTOMERS GO FIRST - by Jordi Romero CEO of Factorial.co/en. Many entrepreneurs, technologists and product managers will nod upon hearing this universal business truth. Customers are the reason businesses exist, by adopting and paying for a company’s product or service. How do we successfully listen to our customers, quantitatively measure their satisfaction, the positive (or negative) impact of our actions, and grow the value of our business? That’s the topic of this session. We’ll see examples of how to use Net Promoter Score, Customer Satisfaction Score, Churn messages and other tools to listen to our customers successfully. Check us out on social media: Facebook:   / itnig   Twitter:   / itnig   LinkedIn: http://buff.ly/2gHaXGr Website: http://itnig.net Visit our blog for more great startup content: https://blog.itnig.net/ We're always looking for talent to join our teams, check out: http://itnig.net/jobs.html For weekly startup videos subscribe to our channel. Customers, NPS, CSAT & Churn Hot to get the CSAT to go up How to lower the churn rate Net Promoter Score in startups How to fix the net promoter score in SaaS products How to fix the churn rate in SaaS How to improve the CSAT in SaaS