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AI Business Value: Unleashing the potential of AI in telecom | Ericsson LinkedIn LIVE

AI will deliver value across industries, including the telecommunication sector. For communication service providers (CSPs), AI will provide opportunities to: - Optimize network operations; - Improve customer experience; - Reduce costs; - Contribute to sustainability; - Enable new revenue streams, and more. However, AI implementation is a practice more than a technology. It’s a more efficient way of working that takes automation to the next level. As such, it is challenging to discern and convey its value since it’s often indirect. To help CSPs understand AI value creation, Ericsson, together with Arthur D. Little, surveyed industry professionals about the role of AI in their organizations and developed an industry-unique standardized measurement framework to help convey the value. Watch this video to understand the findings of AI adoption in organizations and the challenges being faced today. Check out the first AI benefits blog post and sign up to be notified of each new episode from the series: https://www.ericsson.com/en/blog/2023... Check out some further reading on the topic: https://www.ericsson.com/en/reports-a... Chapters 0:00 - Introduction 4:46 - 5G and AI complexities and opportunities 6:31 - Role of AI in telecom 9:03 - Use cases of AI in telco 11:52 - AI Business Value report 13:51 - Key findings 15:40 - ROI from AI 17:31 - Key challenges with AI 18:43 - Addressing data privacy 22:08 - AI budget evolution 25:16 - AI best practices 25:47 - AI powered analytics 27:17 - Upskilling employees to use AI 28:30 - Prioritizing AI use cases 29:45 - Wrap-up #AI #teleco #EricssonChats