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Quality Management and Continuous Improvement | Google Project Management Certificate

Learn how to manage and meet quality standards in your project. Take a look at continuous improvement, how to use data-driven frameworks, conduct retrospectives, and maintain a positive, blameless tone throughout the process. 0:00 Introduction 0:25 Key Quality Management Concepts 7:12 Fostering Customer Relationships with Communication Skills 13:26 Measuring Customer Satisfaction 18:38 Ensuring Accessibility During Feedback Collection 21:27 Continuous Improvement and Process Improvement 24:56 Data-driven Improvement Frameworks 29:18 Differentiating Projects from Programs 34:30 The Purpose of a Retrospective 40:17 Conducting a Retrospective This video is part of the Google Project Management Certificate, which introduces learners to project management fundamentals including various approaches, tools and templates, goal-setting, risk management, team dynamics, and data-driven decision making. The program, created by Google employees in the field, is designed to provide you with job-ready skills in about 6 months to start or advance your career in Project Management. Take the Certificate HERE: https://goo.gle/3R3IpIH Subscribe HERE: https://bit.ly/SubscribeGCC #GrowWithGoogle #GoogleCareerCertificate #ProjectManagement Why earn a Google Career Certificate? ► No experience necessary: Learn job-ready skills, with no college degree required. ► Learn at your own pace: Complete the 100% online courses on your own terms. ► Stand out to employers: Make your resume competitive with a credential from Google. ► A path to in-demand jobs: Connect with top employers who are currently hiring.