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Negotiation and Closing Prospects with Chris Voss

Dive into the world of high-stakes negotiation with Chris Voss, former FBI lead international kidnapping negotiator, at the 2018 MSP Boot Camp. In this compelling session, Voss shares invaluable insights into the art of negotiation, drawing from his extensive experience in crisis situations. Key topics include the strategic use of "no" instead of "yes," leveraging neuroscience and positive framing, understanding your clients' needs, and the power of tactical empathy. Whether you're an MSP owner looking to refine your sales approach or seeking to enhance your negotiation skills, this talk offers practical tips and fascinating real-world examples. Don't miss the chance to learn from a master negotiator and transform the way you communicate in business and beyond. #ChrisVoss #NegotiationSkills #MSPOwners #SalesStrategy #FBIExpertise #TacticalEmpathy 00:00 - Introduction to Chris Voss 02:24 - The Power of "No" in Negotiations 07:51 - Neuroscience and Positive Framing 10:48 - The Impact of Gratitude on Decision Making 12:11 - Real-world Kidnapping Scenario and Negotiation Tactics 19:37 - First Impressions and Establishing Trust 22:34 - The Importance of Understanding Client Needs 25:37 - The Challenge of Changing Habitual Approaches 27:13 - The Misuse of "Yes" in Negotiations 31:19 - Real-life Examples of Negotiation Strategies 34:21 - Jack Welch's Story and the Power of "No" 40:21 - Transforming Conversations with "That's Right" 45:09 - The Misinterpretation of "You're Right" 47:35 - The Application of Tactical Empathy 52:39 - Case Study: Negotiation with a Terrorist 58:09 - The Turnaround of a $10 Million Ransom Demand 01:03:00 - Successful Pharmaceutical Sales Negotiation 01:06:03 - Additional Resources and Closing Remarks TMT Social Links LinkedIn -   / technology-marketing-toolkit-inc-   Facebook -   / technologymarketingtoolkit   Free one-on-one consultation - https://www.itmarketingplan.com/it-ma... In 60 minutes or less we'll show you how to get in front of more high-quality prospects that WANT your services and are ready to buy. About Technology Marketing Toolkit: There is no doubt about it: Robin Robins, and the team at Technology Marketing Toolkit, have helped more MSPs and IT services businesses to double – even triple – sales, profits and MRR growth than any other marketing consultant in the IT services industry, period. As a trusted advisor to over 10,000+ IT services business owners for two decades, Robin knows a thing or two about what it takes to grow sales, recurring revenue streams and a profitable client base for an IT services business. Website - https://www.technologymarketingtoolki...