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Build A Unified Customer Experience - Four Easy Steps 🔢🚀

In this video, we're diving deep into building a Unified Customer Experience (UCX) for your business. We'll break down the process into four easy steps to help you create a cohesive customer journey, grow your brand, and reduce agent turnover. Join Jake and Stan, our UCX navigation expert, as we tackle the challenges of disparate systems, silos, and channels. We'll cover: What a Unified Customer Experience is and why it's essential Conducting a UCX Audit: mapping touchpoints, identifying channels, and evaluating performance Creating a vision for your brand experience, developing personas, and prioritizing channels Building a robust technology stack to support your UCX strategy Discover more about how Nextiva's AI-driven contact center platform can streamline your customer interactions and elevate your service: https://www.nextiva.com/blog/what-is-... 00:00 Introduction 00:43 What Is Unified Customer Experience? 01:10 How to Build a Unified Customer Experience for Your Business 👩‍💻 Get the best business tips, information, and tools on our blog: → https://www.nextiva.com/blog?utm_sour... 🔗 Stay connected with Nextiva:    / nextiva     / nextiva     / nextiva     / nextiva     / nextiva   🤩 Some of our popular videos:    • What is VoIP? (+ How VoIP works!)      • Wifi Calling on iPhone (What It Is an...      • How to Get a Business Phone Number (W...      • Contact Center vs. Call Center: What'...   ⚠ Disclaimer: The videos on our YouTube channel are for informational purposes only, and are not intended as an endorsement for any of the products or services that we feature. #nextiva #CustomerExperience #UCXM