Скачать с ютуб A Day in the Life of a BAYADA Client Services Manager в хорошем качестве

A Day in the Life of a BAYADA Client Services Manager

Client Service Managers (CSMs) are the glue that holds everything together in the intricate world of home health care. Interested in a career at BAYADA? Fill out this 30-second form: http://bit.ly/2zSyzkz Have any questions about our services? Fill out this form to have a representative reach out to you today: http://bit.ly/2BoGw0C It’s a job with some nuances that might not come across on paper. You’ve got to connect with the client, understand the care plan, and find the right field employees to cover the client’s shifts. You’ll be managing schedules and organizing client charts and doing other administrative tasks. There’s more to this job than meets the eye, which is why we’re going to walk you through a day in the life of a Client Services Manager. 0:00 Mark Baiada Introduction 1:07 CSM Introduction 2:10 Recognizing Staff 2:32 Hiring Field Staff 3:08 Giving Feedback to Employees 3:58 When a Nurse Isn't a Right Fit 4:55 Administrative Work 6:27 Maintaining Client Information 6:42 Availability & Filling Cases 8:50 Collaborating with Other CSMs 11:10 Handling a Call Out 12:08 What It Means To Be A CSM If making a difference in someone else’s life appeals to you, the Client Services Manager role might be right up your alley. BAYADA is a career and a calling, and you can join our team by applying here: https://bit.ly/2UjLEf9 Recognize and give feedback to your employees Most interactions will probably happen over the phone or through email – it’s the nature of the job – but make sure to take advantage of the moments when your field staff comes into the office. Don’t be surprised to find yourself becoming attached to your clients and employees; they’ll feel like family. But don’t forget to go out of your way to recognize and reward them for all their hard work, too! Giving developmental feedback, even if it’s on the negative side, can show your employees recognition. Hire new field staff When you’re looking for new field employees, you need to be sure they’re clinically qualified to be working on the cases for which you’re hiring. You also need to look for truly compassionate people who are interested in helping the client live with dignity in their home. In the interview, ask questions knowing the kind of answers you want back. If you’ve got a specific client in mind for them, plant the seed there and try to get them excited. Make the right match It’s not just getting client’s shifts covered; it’s about finding the perfect employee to send to that client. You want both parties to be happy. A client is going to enjoy the care they’re receiving if an employee fits their lifestyle and personality. You’ll find the right caregiver that the client will fall in love with. You have a better chance of making the right match when your new employees get a proper introduction to home health care and/or their new client. Pair a new aide or nurse with one who’s more experienced in caregiving and with the family, a person who knows the client’s care like the back of their hand. Administration As a Client Services Manager, you’ll have to do some administrative work: collecting notes and payroll from field employees, whether faxed or dropped off in person, and doling it out to the correct person; processing payroll, verifying that all dates, times, and signatures are there and true; processing new service requests; maintaining client files; printing availability list for ease of staffing; updating the opens board, and more! Callouts and open shifts One of the more demanding aspects of the job is when an employee calls out of their shift, and it needs to be staffed. CSMS can lean on each other and the rest of the office staff to solve the puzzle. Work together! Oftentimes, scheduling issues can be resolved without too much fuss. For those other times, you can use BEARS, our internal database, to see which employees have already been to that client. The Client Services Manager job can be really stressful at times. There are moments where it’s really sad, too, when you’re on the other end of a client who just needs to vent. But going and seeing the client, thriving in the home, really puts this work into perspective: what you do on a daily basis and how important it is. It’s really worth it.