Скачать с ютуб Dignity in care: communication в хорошем качестве

Dignity in care: communication

View on the SCIE website: https://www.scie.org.uk/dignity/care/... Navigate to specific points in the video: 00:00 - Opening title 00:08 - How do we communicate? 00:38 - Good communication 00:54 - What's happening in our lives 01:52 - Get to know the person 03:50 - Support a person 07:49 - Communication through technology 11:13 - Language and cultural needs 13:46 - Non-verbal communication 14:28 - Key learning points and end credits Good communication can help people to maintain their dignity. Take Matthew, a young man with Down's Syndrome who lives in a shared house. In this film, Matthew's encouraged to use a diary so that he knows what he's going to be doing on any particular week. It's a good way for staff to find out what's been happening in Matthew's life. It's equally important to make time to support people that you offer care and support to. The film shows how, for older people, past memories of being at the beach can be used as a useful communication tool. Communication in practice can mean asking people how they prefer to be addressed and to respect their wishes; giving people information about the service in advance and in a suitable format; and not assuming that you know what people want because of their culture, ability or any other factor.