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PypeUp: A webinar series on AI and Automation in customer service and experience markets by Pypestream experts. In this webinar we explore call center optimization options, with a focus Moving Customers from Phone to Messaging Channels. Evan Howieson is the Director of Account Management at Pypestream where he works to align our product and teams to support the strategic needs of our enterprise clients. Prior to joining Pypestream Evan helped build automation solutions for fortune 500 companies around the world, including some of the biggest airlines, telcoms, saas, ecommerce and financial services companies. His extensive background in digital transformation and change management within large enterprise organizations has provided him with firsthand insights into some of the most significant challenges and advantages associated with harnessing conversational AI.