Скачать с ютуб Tutorial 33 | ITIL 4 Foundation Level Terminology & Model | ITIL ® 4 в хорошем качестве

Tutorial 33 | ITIL 4 Foundation Level Terminology & Model | ITIL ® 4

The ITIL 4 Foundation level introduces the key concepts and principles of IT Service Management (ITSM) as defined in the IT Infrastructure Library (ITIL) framework. It provides a comprehensive understanding of the terminology used in ITIL 4, such as Service Value System (SVS), Service Value Chain, and the Four Dimensions of Service Management. The SVS integrates various components and activities to ensure value co-creation through IT-enabled services. Key terms include ITIL practices like Incident Management, Problem Management, Change Enablement, and Service Desk, which are fundamental to maintaining service quality and improving IT operations. The ITIL 4 model emphasizes a holistic approach to ITSM, focusing on flexibility, collaboration, and continuous improvement. It introduces the Guiding Principles, such as "Focus on Value," "Start Where You Are," and "Progress Iteratively with Feedback," which are designed to help organizations adapt to the changing business environment and embrace digital transformation. The model also highlights the importance of governance, risk management, and continual improvement to ensure that IT services align with business objectives and deliver measurable value to customers and stakeholders. #ITSM #ITILTerminology #ITILFoundation (C) 2024 AdvertiSEO, Inc. Any illegal reproduction of this content will result in immediate legal action.