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Erin Moore redefines white-glove service, noting that while traditional human-assisted service is still necessary for some issues, basic employee needs can be met quickly through self-service options. It’s important to provide immediate answers, enhancing efficiency and employee satisfaction. #ServiceNow #EmployeeExperience #TheDistilleryPodcast ——— Like this video? • Watch the full episode: [YouTube link] • Subscribe to Cask’s YouTube channel: https://bit.ly/SubscribeCask Learn more about Cask: https://casknx.com/ LinkedIn: / cask-nx Twitter: https://x.com/Cask_NX About Cask: Cask makes the difficult easy for clients by harnessing the power of ServiceNow to design, enable, and sustain digital transformation. As an industry-recognized leader and ServiceNow Elite partner, Cask’s portfolio includes consulting, implementation, development, transformation, and managed services solutions that enable clients to execute an end-to-end digital vision and realize the full value of their ServiceNow investment. Cask offers domain expertise across IT, Human Resources, Security and Risk Management, Customer Service, Finance, Procurement, and Operations, as well as integrated design thinking and organizational change management.