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Scaling generative AI for telecom operators through collaboration | AWS Events

The conversation covers various use cases of generative AI for telecommunications companies (telcos) and their partners. It discusses how generative AI can help transform telcos by improving network operations, billing, customer experience, and enabling new revenue streams in different industries. Key points: • Generative AI can significantly reduce detection, diagnosis, and remediation time for network issues from hours to minutes. • It can provide better billing explanations to customers, reducing calls and improving satisfaction. • Generative AI enables telcos to reimagine consumer experiences, such as through intelligent chatbots and next-best-action recommendations. • Telcos can leverage connectivity and generative AI to digitize and service other verticals like manufacturing, healthcare, and gaming. • The advice is to start with existing use cases, identify areas to solve problems or drive efficiencies, and iteratively apply generative AI capabilities. Overall, it highlights the vast potential of generative AI for telcos to transform internally and unlock new business opportunities across industries. Chris Featherstone, AI/ML Telco CX GTM Lead, AWS Learn more about AWS events: https://go.aws/3kss9CP Subscribe: More AWS videos: http://bit.ly/2O3zS75 More AWS events videos: http://bit.ly/316g9t4 ABOUT AWS Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. #Telecoms #GenerativeAI #TelecommunicationsIndustry #DigitalTransformation #AIPossibilities #AWSEvents