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RETAIL ACCOUNT IN CALL CENTER COMPANIES 2024: WHAT TO EXPECT, CALL DRIVERS, TIPS, & MORE 🎉

RETAIL ACCOUNT IN CALL CENTER COMPANIES 2024: WHAT TO EXPECT, CALL DRIVERS, TIPS, & MORE | NAYUMI CEE 🎉 Have you been endorsed in a RETAIL ACCOUNT like Amazon.com, Macy's, Walmart, Target, or Best Buy? if YES, then this video is for YOU! ✨ Before we begin, I'd like to let you know that I am selling BRILLIANT SKIN REJUVENATING SET FOR A SUPER AFFORDABLE PRICE! If you are struggling with acne just like me, this is best for you! Of all the products I've used, this is the only product that helped me lessen my acne breakout. Try it out & be amazed with the result. ✔ Here's the link to my Shopee account:↓↓↓ https://shopee.ph/nayumiceeshop?v=9b7... Thank you! ⓝⓒ PS. If you won't by, following / liking my shop will really help! 😍 So today, we'll talk everything about RETAIL ACCOUNT: What is Retail Account in BPO industry? What are the common issues in Retail Accounts? What are my tips to survive in Retail Account? All of that questions will be answered in this video! 🌛 In RETAIL ACCOUNTS, a Call Center Agent takes in calls to offer assistance to customers who bought goods or services from a retail Company. Examples of Retail Companies are Amazon.com owned by Jeff Bezos, Walmart, Target and Macy's, among others. The common issues faced by an Agent in an account like this are as follows: ☀retail call about asking help in placing an order. ☀retail call about complains regarding receiving their package late. ☀retail call about complains regarding missing package ☀retail call about complains with broken, defective, rotten, or incorrect item received ☀retail call about refund requests, replacement requests, or credit requests ☀retail call about complains with delivery man or delivery company ☀retail call about unauthorized charges or unknown charges ☀retail call about complains with the seller or merchant ☀retail call about package status ☀retail call about general inquiry OUTLINE: Intro: 0:00 Start of video: 0:16 Top retail companies in USA: 1:20 What is Retail Account in BPO: 2:45 Retail expectation #1: 4:15 Retail expectation #2: 5:13 Retail expectation #3: 6:35 Retail expectation #4: 7:58 Retail expectation #5: 9:38 Retail common issue #1: 10:58 Retail common issue #2: 11:28 Retail common issue #3: 11:52 Retail common issue #4: 12:19 Retail common issue #5: 12:45 Retail common issue #6: 13:20 Retail common issue #7: 13:38 Retail common issue #8: 14:03 Retail common issue #9: 14:54 Retail common issue #10: 15:16 Tips to survive retail 1: 15:39 Tips to survive retail 2: 15:56 Tips to survive retail 3: 16:35 Tips to survive retail 4: 17:15 Tips to survive retail 5: 17:51 Outro: 18:16 End of video: 18:39 HASHTAGS: retail account, retail account in call center, retail account in BPO industry, tips to pass retail account, what to expect in retail account, common call scenarios in retail account, tips to survive in retail accounts, how to become a retail agent, retail account overview, all about retail account, let's talk about retail account, sample of retail account, example of retail companies in the US, famous retail companies in the US, retail account in customer service, how to become a good retail agent, is retail account a difficult account, walmart, target, best buy, Amazon.com, macy's, walmart retail company in call center, target retail company in call center, macy's in customer service, macy's customer serviccee, retail account, customer service, call center industry, call center company, call center agent, bpo industry, all about call center, call center hiring, tips in call center hiring, nayumi cee MENTIONS: ◇Brand deals / Collaboration: [email protected] ◇FB Page: Nayumi Cee ◇Instagram: nayumi cee ◇Tiktok: heyitsmenoemie If you learned something from this video, make sure to: ♧Like this video. ♧Subscribe to my channel. ♧Comment down below or suggest new topic to cover. ♧Share this video. ♧Ring the notification bell button for more! HOW I CREATED THIS VIDEO: 💕Powerpoint presentation 💕Used InShot App for editing 💕Used PixelFlow for Intro 💕Used Text to Photo App for thumbnail 💕Used phone camera for my thumbnail picture 💕credits to the owners of the background music I used: Music: Derp Nugget Musician: Kevin MacLeod URL: https://filmmusic.io/song/3638-derp-n... License: https://creativecommons.org/licenses/... DISCLAIMER: The content of this video came from an aspiring call center agent at Concentrix. The questions were asked to him. This doesn't mean that the same sets of questions will be asked to you. These are just purely your guide as these might be asked to you, too. I granted his request regarding this. The tips and sample answers are purely mine. Feel free to correct me for any grammar-related issues. Happy 28,000+ Subscribers! (09/22/21) Love & light, Nayumi Cee