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How to Handle 'Difficult' Patients (Without the Emotional Trauma!) - Dentistry PDP102

Sometimes in Dentistry it can be difficult to build rapport with ALL your patients - you may not gel with certain patients. Dentistry is already perceived as a high stress environment for our patients and this may sometimes escalate to a heated confrontation in the consultation room. Let's take a deep breath and look at some strategies in this episode How to Handle 'Difficult' Patients (Without the Emotional Trauma!) to improve ourselves as communicators and how to effectively manage 'difficult' patients. We discussed: 0:00 Introduction 10:30 Big Challenges Faced by Young Dentists 20:20 What makes a 'Difficult' Patient in Dentistry 31:08 How to Answer the 'You Look Too Young To Be My Dentist' 38:04 My Way or the Highway 46:16 Communication Gems with Difficult Patients 49:54 How to Write a dismissal letter to difficult patients Check out Dr. Vy Phan on Instagram! https://www.instagram.com/veewhyp/?hl=en 📝 Full Length Blog Post of the Podcast only on https://www.protrusive.co.uk/102 ----------------------------------- Apply for FREE access to the Nicest and Geekiest Dental Community in the World 🌍 https://protrusive.app - it’s absolutely Free We also have paid plans so you can Claim Verifiable CPD/CE + EXCLUSIVE content: https://protrusive.app 🔊 Subscribe on Apple: https://protrusive.co.uk/apple 🔊 Subscribe on Spotify: https://protrusive.co.uk/spotify 📷 Instagram:   / protrusivedental   Online Courses: 😬 Learn Occlusion Online: https://occlusion.online/ 📚 Learn TMD and Occlusal Appliances: https://www.splintcourse.com 🦷 Gain Confidence with Resin Bonded Bridges: https://rbbmasterclass.com 🎒 Learn Vertipreps, Rubber Dam and More: https://protrusive.co.uk/ultimate