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EBE24 - How faster delivery impacts customer behavior

Check out this recording from the E-commerce Berlin Expo 2024 conference for valuable insights and discussions. Speaker: Moritz Bernhard, Head of Uber Direct - Germany, Uber Direct Full title: How faster delivery impacts customer behavior Presentation description: In today's e-commerce world, Home Delivery is one of the most important factors in a customer's online shopping experience, and a key driver of customer preference, satisfaction and repurchase behavior. Uber, together with Edelman DXI, have conducted a survey of more than 5.000 online shoppers to understand how less than 2 hour express delivery impacts customer behavior—from awareness, to purchasing decision, to loyalty. In this presentation, we will go in depth into data from that survey and discuss its implications for your e-commerce business. Uber Direct is Uber's white-label delivery-as-a-service solution that allows any business to offer less than 2 hour express, same-day, or scheduled delivery—and even returns—in their city. Uber Direct supports e-commerce businesses, retailers, grocers and restaurants across the globe to offer a revolutionary delivery experience on their own website and app channels, while maintaining their native brand experience. *** Don’t miss out on the latest trends and discussions shaping the industry. Stay updated and be part of the conversation by subscribing to our channel! Also, stay connected with us on: Linkedin: [  / e-commerce-berlin-expo  ] Instagram: [  / ecommerce_berlin_expo  ] Facebook: [  / ecommerceberlin  ] Twitter: [  / ecommerceberlin  ] Mark your calendars for the 9th edition of the E-commerce Berlin Expo: join us for two full days of exploration, learning, and connection on February 19-20th, 2025.