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CX TRENDS FOR 2023: the rise of empowered CX, bright cx and more!

Let’s take a trip to the future, with my 10 most important CX trends for 2023: from the Top Gun effect to a new loyalty philosophy and from TikTok-ising your interface to ambient intelligence. Which ones do you think will have the biggest impact? CONTENT: 00:15 - 04:04 POSITIVITY WITH IMPACT 04:04 - 6:46 THE RISE OF EMPOWERED CX 6:46 - 10:13 BRIGHT CX 11:41 - 14:37 RE-INVENTING CUSTOMER LOYALTY 14:37 - 18:50 HELP CUSTOMERS MAKE MONEY 18:50 - 20:46 THE POWER OF MICRO-DECISIONS 20:46 - 23:04 TIK-TOK-ISE YOUR EXPERIENCE 23:04 - 27:48 AMBIENT INTELLIGENCE REBORN - Steven Van Belleghem is a customer experience enthusiast! He loves to share this passion with a broad audience via keynote speeches, books and social media content. Over the past years Steven has given more than 1.500 presentations at events in over 45 countries. His core expertise is the future of customer centricity and customer experience. The combination between customer-centric thinking, the latest technologies and the human touch is the guiding principle in Steven’s stories. Steven is an entrepreneur. He is the co-founder of inspiration agency Nexxworks and social media agency Snackbytes. As an investor he is also involved in the fast-growing digital agency IO Digital and AI scale-up Hello Customer. Finally, Steven is also on the board of directors of Plan International. In addition to his entrepreneurial activities Steven is a part-time marketing professor at the Vlerick Business School and a guest lecturer at London Business School. His opinion is often shared in media like Forbes, Warc, The Guardian,… Steven has authored five international bestsellers and has sold more than 150,000 books. His work has been translated into seven languages and he is the recipient of a variety of awards (most innovative marketing book, best marketing book, best international business book).