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Complexity of Spa Leadership Why Managing a Spa Takes a Unique Set of Skills 2014

Designing the unforgettable spa experience involves a plethora of moving pieces. The relaxing environment, the soothing ambience and decor, the refreshments, the plush linens, the soft music, the effective products, the welcoming spa receptionists, and the dedicated spa therapists all need to come together impeccably to create a memorable spa experience. These are just some of the readily observable aspects of the spa and are generally known as the “front of house.” A spa leader, at any level of management, needs to be aware of all these moving parts to ensure the guest experience is a seamless journey, which involves strong customer service and leadership skills. But, being a spa leader is much more than being good with guests and being well-respected by the team. Spa leaders need to be effective in the “back of house” as well, and carefully orchestrate everything that happens behind the scenes. Organization, time management, and analytical skills are just some of the skills required. This webinar will cover the complex skills a spa leader needs to have to ensure a seamless experience both in the “front of house” and the “back of house” with Sonee Singh, spa entrepreneur previously with Mandarin Oriental Hotel Group and Elizabeth Arden Red Door Spa. This webinar will include pre-registration advisement for individuals interested in UC Irvine Extension’s Spa and Hospitality Management Certificate Program.