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What is Salesforce? | Salesforce Explained

What is Salesforce? Salesforce is the #1 AI CRM, helping companies connect with customers in a whole new way since 1999. Our product portfolio, Einstein 1, brings #1 CRM apps together with trusted AI and data on one integrated platform so companies can grow relationships, productivity, and their bottom line. In our new era of artificial intelligence, Salesforce is democratizing AI for companies of every size and industry. Our pioneering formula of CRM + AI + Data + Trust helps everyone get their data together and embrace AI safely and securely across every team and employee so they can unlock the promise of AI to transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality and sustainability, Salesforce is more than a business — we’re a platform for change. Learn more: https://sforce.co/4coTSdJ Chapters 00:00 What is Salesforce? 00:28 What is CRM? 00:52 What is Einstein 1? 01:50 What is a Customer 360? 02:07 Benefits of AI CRM 02:27 How to build an AI Enterprise 02:41 How to use Data Cloud to power your AI CRM 04:02 How to use metadata to enhance your AI CRM 04:24 How metadata helps AI 04:42 How data and metadata improve AI CRM 05:01 The dangers of public AI models 05:18 Salesforce's Trusted AI, "Einstein" 05:46 What is the Einstein Trust Layer? 06:20 How Einstein can support your business 07:41 What is the Einstein 1 Platform? 08:08 Benefits of Einstein 1 Platform #Salesforce #AI Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook:   / salesforce   Twitter:   / salesforce   Instagram:   / salesforce   LinkedIn:   / salesforce